Audio Visual Engineer – Highgrove Recruitment Group Ltd 

A knowledgeable and experienced AV Field Service Engineer able to provide pro-active and re-active service and maintenance. You will have a good understanding and knowledge of current Audio Visual and Video Conferencing technology and have a strong customer focus understanding and supporting the needs of clients. You will be a pro-active team player who shares ideas and supports the wider team. You will join a company providing cutting-edge audio visual solutions.

Main Job Tasks & Responsibilities

• Fault finding and fault resolution on AV Systems at customers’ sites
• Preventative maintenance to AV equipment at our customers’ sites.
• Repairs to equipment if possible or organisation for collection / delivery to our workshop.
• Create detailed reports after service visits, communicating on identified faults, actions taken and remedial action required, in a clear and concise manner
• Provide readily available telephone support in answering technical questions for equipment and systems.
• Responsible for ensuring that the equipment serviced is safe for use and that the quality of work carried out is of the highest standard.
• Liaise with other internal departments and clients
• Responsible for calibration and correct operation of test equipment.
• To provide accurate and detailed paperwork and reports to management on time.
• To ensure all work is performed to Company and Industry standards and that quality techniques are practiced.

Experience & Qualifications

• Have a minimum of 2 years’ practical experience in an Audio-Visual service role
• Have good technical knowledge of Audio Visual Systems with a technical background within the AV industry.
• Have a good knowledge of Video Conferencing, Video technologies, Audio DSP’s and Crestron/AMX systems
• Ability to read technical drawings
• Capable of testing, fault-finding and maintaining AV systems
• Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Ensures that all aspects of work are completed to the highest standard.
• Possess a current passport with at least 12 months’ validity.
• Possess a full, clean driving licence.
• Holding current industry or manufacturer certifications are an advantage

Home automation, Creston, AMX, Lutron, Connect four