Support Technical Specialist – University of Hertfordshire

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Support Technical Specialist– job post

£31,396 – £33,966 a year – Permanent
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Job details
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£31,396 – £33,966 a year

Job type

  • Permanent


Post Title Support Technical Specialist
SBU/Department: Library and Computing Services, Support


FTE: 1.0FTE (working 37 hours per week)
Duration of Contract: Permanent
Salary: UH6 £31,396pa to £33,966pa with potential to progress to £37,099pa by annual increments on achieving designated skills and experience
Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, University of Hertfordshire
The Support teams are comprised of multi-skilled Specialists who will be responsible for providing frontline support for the University’s staff, students and visitors. This support is for the wide range of library, academic and IT, AV and live event services that the Library and Computing Service department offers. They will undertake a range of user support relating to University systems, services, facilities and departments and will support customers with their requirements in connection with learning, teaching, research and business engagement.
You will be expected to undertake ‘hands-on’ practical work to contribute to the delivery of LCS Support.
You will be responsible for the delivery of support for the LRC TV Studios, Video Conference suites and Fielder Centre working with staff across the Support teams as necessary.
to ensure an excellent customer experience.
Main duties and responsibilities
You will be responsible for the maintenance of the Audio Visual (AV) and Digital Media (DM) installations in University teaching and meeting rooms, video conference rooms, TV Studios, Weston Auditorium and Digital Signage system. This will include planning for and carrying out the routines and procedures necessary to ensure the efficient operation of AV/IT systems, theatre equipment (including IT, AV, lighting and Sound and projection), networking infrastructure associated with this and media and IT equipment across the University Estate.
A knowledge of relevant programming systems and tools in order to fix problems and make minor programming changes or firmware upgrades etc without the need for external contractors.
The postholder will ensure customer service requests, enquiries, bookings, complaints and client liaison relating to LCS services are dealt with using the relevant systems (such as Web Help Desk) and processes to log, resolve and refer enquiries within agreed timescales and standards. Ensuring issues are dealt with in a prompt and efficient way, ensuring good communication with users as necessary.
The support, setup and operation of equipment for key University events including Awards Ceremonies, Weston Auditorium events, Registration and Clearing as well as providing technical and event support across the whole University Estate as appropriate including de Havilland Campus, College Lane Campus, Fielder Centre, Meridian House, Bayfordbury, Bio Park etc.
Skills and experience required
The successful candidate must have proven experience of working in a front line service within a customer service organization as well as experience of providing technical support for the development, operation and delivery of AV, IT and Events
This experience should include hardware and software installation / maintenance / fault diagnosis across a range of IT/AV equipment. Additionally the postholder should have experience of programming, operating & maintaining professional lighting and sound equipment (with relevant software) for theatres/ large venues. Proven skills and experience in the programming of control systems for audio visual equipment (eg Crestron) is essential.
Qualifications required
HND/C, Dip HE, Foundation Degree, N/SVQ4 or equivalent expertise and experience
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.
Contact Details/Informal Enquiries: Luke Lalla-Maharajh, Events, AV and Digital Media Manager,
Closing Date: 6 February
Interview Date: To be confirmed
Reference Number: 056155
Date advert placed: 16 January
Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.
We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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