IT Service Desk Analyst– job post
Shift and schedule
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Monday to Friday
Overview
We are looking for an enthusiastic Service Desk Analyst to join our IT Services group.
We’re a growing business and are keen to find applicants who enjoy working within a collaborative and busy environment.
The Service Desk Team are the face of IT and providing a personal touch is important to us. Together we look to build trust and relationships with our colleagues across the entire business as we solve problems to provide a high level of satisfaction.
In this role you will work closely with a fun team of like-minded IT colleagues where you will grow your skills and have exposure to new tools, techniques and technologies.
If you enjoy working within a team that puts customer service at its centre, as well as providing hands-on IT support, then we are looking for you!
The team
You’ll be joining a team of 6, within a wider department of 25, and play a key part in providing IT Support to over 700 colleagues.
The role is hands-on with plenty of opportunity for in person contact with the huge variety of colleagues working at Cambridge Consultants. We’re providing technical support to corporate staff, engineers, scientists and more!
The team work on a flexible rota basis to cover core business hours between 8am and 6pm Monday to Friday. After an initial settling in period we will be able to offer you the option of hybrid working.
Cambridge Consultants has a culture of sharing knowledge and the IT Services group is no different. We’ll ensure you’re provided the training, help and guidance to develop and grow within the role.
What you’ll be doing
Your days will be varied, but on a typical day you may find yourself helping our colleagues by:
- Provide telephone, email and in person IT support
- Configure and deploy desktops, laptops and mobile devices
- General servicing and proactive maintenance of hardware
- Troubleshoot and support software applications
- Create and manage support tickets
- Support for audio visual and video conference systems
Provide IT familiarisation sessions with new recruits
What you can bring
- Relevant experience in an IT Support role
- A passion for customer service and the desire to work effectively as part of a team
- Desire to learn and develop
- Attention to detail
- Good interpersonal, communication and time management skills
- Experience of supporting Windows 10 and Microsoft 365
- Experience of supporting and troubleshooting Linux is highly desirable
If you feel that you don’t have all of the skills highlighted above then we would still like to hear from you, training will be provided for all aspects of the role. You’ll have the autonomy to organise your own day and prioritise your workload with help from your colleagues.
Future prospects
Cambridge Consultants is committed to developing its employees’ careers and has a flexible policy for individual capabilities and preferences. Promotion is linked to merit.
Diversity & Inclusion
Cambridge Consultants is a workplace where everyone is welcome. When the brightest minds come together and feel included, that’s when we develop the most important technology breakthroughs. We believe that diversity can only flourish when everyone feels involved and has a sense of belonging. We welcome and value all people regardless of their characteristics and encourage applications from all backgrounds and dimensions of society.
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