AV Support Technician Wanted – British Museum

Information Services
Full-Time
Permanent
£31,000 per annum
Application Deadline: 12pm (Midday) on Wednesday 31 January 2024

About the role:

The main purpose of this role is to support and maintain all Museum AV Services and facilitate the delivery of events.

Key Areas of Responsibility:

• Operation of AV facilities in the Museum’s Lecture Theatres, Permanent Galleries and Temporary Exhibitions and supporting the AV team lead in Meeting Room support and delivering AV projects. This will require working knowledge of a wide range of AV equipment, presentation media, and lighting and sound systems to deliver onsite events, hybrid events, online events and temporary exhibitions.
• Work closely with users (internal, external, and commercial), identifying and satisfying their requirements, developing, and improving communications skills as part of this work.
• Providing first line technical maintenance of equipment; capturing, understanding, and resolving problems as required, in line with best practice and agreed procedures.
• To use basic technical skills to provide first line technical maintenance. To develop and enhance those skills in line with Museum needs.
• Installing and maintaining a variety of equipment both temporarily for exhibitions and for long term use in Meeting rooms and the theatres.
• Setting up and maintaining AV equipment in all areas of the Museum.
• Support PCs and servers and basic networking in order to support the full audio visual service.
• Evaluation of new AV technology.
• To work collaboratively with the Service Operations Team for various first line support tasks and projects.
• Provide cover on the IS Helpdesk, in collaboration with colleagues, responding to and recording user requests, problems and enquiries (via phone, email and face to face).
• Other duties as assigned.

Person Specification:

• A Levels, HND/NVQ Level 3 or equivalent work experience.
• Experience of work within a busy AV environment such as a conference centre, university or cinema.
• Working knowledge of a wide range of AV and related systems in a variety of formats, and a high level of IT literacy.
• Demonstrable time management skills and an ability to work under own initiative as well as coordinate and organise users in a sensitive and diplomatic manner.
• An ability to communicate effectively to a wide range of internal and external users alongside a controlled and calm approach to unpredictable and stressful situations.
• Able to work out of hours and regular weekends (typically one in every four).

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service), plus 2.5 privilege days, and bank holidays
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.