Administrator- job post

The successful candidate will join a team of administrators who provide high quality administrative support to the department. Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments/meetings, filing, organising and booking meeting rooms and general administrative support to the Department. They will play a key role in the efficient day to day activities of the department.

• Act as the first point of call for all patient queries to the Trust.
• Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
• Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
• Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
• Provide administrative support to projects being managed within the service as directed.
• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Providing support and leadership as well as supervision to the Band 2 administrators.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.

We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day:
Our Values

• Put patients first
• Take pride in what we do
• Respect others
• Strive to be the best
• Act with Integrity

Providing a one stop shop for all Service users

Processing all electronic communication

Booking appointments for service users

Responding to enquiries via email and telephone and signposting service users